PRODUCTS & ORDER
- An order indicates acceptance of the prices and descriptions of the Items for sale.
- Any Item for sale on the Site is available for online purchase. Orders can be placed by creating a user account. You can log in with your username (email address) and password if you already have a user account.
- If your user account is set up with a personal username and password, you are solely liable for all transactions using those details. Thus, you must ensure the password is secure and save it only yourself.
- After selecting and adding the desired Item (s) to the cart, you must review the order's content, select the delivery and payment method, recheck the order, and confirm the order.
- Once the order and payment have been confirmed, an order confirmation email will be sent to the address you provided.
- We only sell exclusively to individuals and in quantities customary of the retail trade. As a result, the number of orders for the same Item and the quantities of Items ordered by reference may be limited.
- We will notify you if the Items are unavailable.
- A product may no longer be available following order validation and payment. In this event, we will notify you as soon as possible and refund your payment within fourteen (14) days of the date of the notification.
- Prices are quoted in Rupiah with all taxes included. Although all prices and information have been verified as accurate at the publication time, changes may nevertheless occur without prior notice. Shipping costs are excluded from these prices.
- We reserve the right to modify its prices at any time, but the price you are billed will be in place when your order is confirmed.
PAYMENT
Payment can be made with the following credit cards: Mastercard and Visa
DELIVERY
- Orders will be processed within 48 hours from Monday to Friday, excluding public holidays upon successful payment. A tracking number will be provided via email. If you haven’t received any delivery updates, your order is still processing.
- Delivery fees will be calculated according to the shipping address on the checkout page.
- The delivery date is provided based on the best estimation, and a notification will be sent if the delivery of the date changes. However, we may not be liable for any delay, traffic flow, weather conditions, or unforeseen incidences that may affect the delivery date.
- We are not responsible for any lost or stolen packages.
- Please contact us via the website chat if you have questions about delivery.
CANCELLATION
- Cancellation of order is not allowed once payment is made and successful.
- Any cancellation request may be turned down at our sole discretion. In the event of any disagreements, our determination shall be final and conclusive.
- Please contact us via the website chat if you have any issues with your order.
RETURN & REFUND & EXCHANGE
To process a return, refund, or exchange:
- Send an unboxing video, product photo, and shipping label photo to our customer support via the website chat immediately upon receiving the package.
- Incomplete submissions will result in your complaint being dismissed.
- Please allow up to 2x24 hours for our team to validate your request.
PRODUCT WARRANTY
§ All Tefal products are covered by a 1-year warranty against manufacturing defects from the date of purchase.
- Any damages caused by misuse or improper care are not covered under the product warranty.
§ To preserve the non-stick coating, please use only wooden or silicone spatulas.
- To claim the warranty, please provide the proof of purchase (receipt) and a video showing the defect via the website chat feature.
