What is Tefal's 15-Year Repair Commitment?
Since January 1, 2022, Tefal has strengthened its commitment to product repairs by extending the availability of spare parts from 10 to 15 years at reasonable prices for newly launched products in 2022 as well as products still in production. In 2021, 96% of references sold had the 10-year repair logo.
Tefal products are designed to be easily disassembled, making them repairable. With over 50,000 parts in stock, every effort is made to repair only the parts that are absolutely necessary and at the lowest possible cost.
Tefal engineers develop products based on field feedback, making each new generation easier to disassemble and reassemble. Every new product is systematically analyzed to meet the qualifications for the "15 years repairable at a reasonable price" label.
Tefal is committed to providing technical spare parts for nearly all its products for 15 years after purchase, with 8.3 million spare parts stored in over 30,000 m² of storage space. This is done to meet future needs, even for products no longer in production.
Repair costs are often cheaper than replacing a product. By working on the cost of spare parts and offering complete repair solutions, Tefal strives to ensure that repairs are done at the lowest possible cost. Repairs will not affect the quality of the product, as they are performed using parts validated by Tefal.
The best service for your product is provided by professionals trained by Tefal, who will always seek solutions to extend the life of the product. Currently, more than 6,200 authorized professional repair technicians are ready to help ensure the product's durability worldwide, regardless of the country of purchase or use.
The repair process is very easy, but specifically in Indonesia, there will be a waiting time for spare part orders ranging from 14 to 30 days. With a simple visit from an authorized repair technician, the damaged part of your Tefal product can be quickly replaced. This ensures that the product can be repaired after the warranty period and can be used for many more years.
